Having said that, we would love to extend our personal apologies and find out more about what happened during your stay. Response from GrandHyattNY, Manager at Grand Hyatt New York Responded 3 Feb. 2020 Dear BusyVIV, We are very glad to hear about the highlights of your stay with us, such as the service you received from Suzy, our well-equipped, 24-hour … The room service menu is a bit "meh," and the restaurant only has a buffet for weekend breakfast which is pricey, but … View deals for Grand Hyatt New York, including fully refundable rates with free cancellation. Not exactly going the extra mile to make tourists feel valued. Excellent location! Park South Hotel, A Joie de Vivre Hotel. Not the best experience.. expected more from the quality of hyatt.. hopefully they will take this into consideration and treat paying customers with better hospitality.. not the way I wanted to spend the evening due to celebrate a night out with my wife .. and they double charged me.. Dear andrehill821, We are truly disappointed to hear that your experience as a guest of ours fell short of the Grand Hyatt New York standard. While we are pleased that our cleanliness and central location were to your liking, we are disappointed to hear that our service wasn’t up to standard. See 11,796 traveller reviews, 3,626 candid photos, and great deals for Grand Hyatt New York, ranked #411 of 509 hotels in New York City and rated 3.5 of 5 at Tripadvisor. Response from GrandHyattNY, Manager at Grand Hyatt New York Responded Feb 3, 2020 Dear BusyVIV, We are very glad to hear about the highlights of your stay with us, such as the service you received from Suzy, our well-equipped, 24-hour … Good location but just no real customer service. Warm regards, Eugene Mardell Hotel Manager. Taxes and fees that are shown are estimates only. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Response from GrandHyattNY, Manager at Grand Hyatt New York Responded 3 Feb 2020 Dear BusyVIV, We are very glad to hear about the highlights of your stay with us, such as the service you received from Suzy, our well-equipped, 24-hour … Only $3 per piece but really!?? {{familyColorButtonText(colorFamily.name)}}, {{ winBackSelfRenewNotification.cta_text }}, {{ winBackContactUsNotification.cta_text }}, View {{carousel.total_number_of_results}} results. Boards are the best place to save images and video clips. Guests enjoy the location. 2020 Dear 100Charlotte, We are very sorry to hear that your stay fell short of the Grand Hyatt New York … The maid service also left our door open once they had cleaned our room which we had to notify them off. Chrysler Building is minutes away. © 2021 Getty Images. Grand Hyatt New York offers 1,298 rooms and 44 suites, providing a spacious retreat in the heart of Midtown to rest and recharge while you explore the city. This position is also premium for sightseeing and exploring. See 11,796 traveler reviews, 3,630 candid photos, and great deals for Grand Hyatt New York, ranked #408 of 507 hotels in New York City and rated 3.5 of 5 at Tripadvisor. Dear Esther B, Thank you for taking the time to share a review. Grand Hyatt New York is a dream come true as it is connected to Grand Central Terminal. However, the staff are extraordinally friendly and helpful. To book an award or join World of Hyatt, please call 1 800 304 9288 … We look forward to welcoming you back to NYC soon! Grand Hyatt New York offers a 24-hour business center as well as computer and office equipment rental. If you would please email your contact information along with the best time to reach you to guestexperiencenycgh@hyatt.com, we would sincerely appreciate it. Book Grand Hyatt New York, New York City on Tripadvisor: See 11,796 traveller reviews, 3,630 candid photos, and great deals for Grand Hyatt New York, ranked #408 of 507 hotels in New York City and rated 3.5 of 5 at Tripadvisor. Please see our partners for more details. Now £183 on Tripadvisor: Grand Hyatt New York, New York City. Second stay, looking forward to my next visit. New York, NY. That being said, we are disappointed that other aspects fell short of your expectations. Everything you need to know about the Grand Hyatt New York rooms at Tripadvisor. The "city tax" is extortionate for this hotel compared to others. Located in the heart of midtown Manhattan, elevate your stay from good to grand at Grand Hyatt New York, the only hotel connected to the majesty and advantages of Grand Central Terminal. Relax and rejuvenate in the well-appointed rooms which offer iPod docks, flat … Explore {{searchView.params.phrase}} by color family